• Due to our tremendous volume and factory direct purchasing, we are able to significantly cut the costs of our products. We pass that savings on to you!
Question: Can I get an even better deal if I buy a large quantity?!
• If you're looking to purchase 2,500 pieces or more at one time, please call or email us for special pricing.
Question: Shipping rates seem quite high. Is there another shipping option?
• We have priced the shipping rates of all major shipping companies, including the postal service. While our boxes are light-weight, they are fairly large. Every shipping company views these packages as "Oversized" and charges an extra fee based on the size, not just the weight. UPS offers the best rate for guaranteed service, so that is why we have chosen to use them.
Question: What about special rates for large orders?
We do have some options for larger orders. For orders over 150 lbs (approx 10-15 boxes or more) we can usually get better shipping rates for you. If you are ordering 10-15 or more boxes, before placing your order, please email us at info@americabasket.com with your desired order and shipping address for a shipping quote. If email is not an option, you can call us between 8 am and 4:30 pm Mountain Time at 1-800-701-0135. If you call after hours, you can leave a message and we will get back to you as soon as poosible.
Question: Is expedited shipping available?
• Expedited shipping is available at an additional cost. Simply use the drop down menu on the shopping cart page to see the different services and rates available. Select the option you'd like from the drop down menu and click on the "Recalculate" button.
Question: What forms of payment do you accept?
• We currently accept VISA, MasterCard, Discover, and American Express.
Question: How quickly will you ship my order?
• If your order is processed before 2 p.m. (Mountain Standard Time), we do our best to ship your order the same day! Some orders may take an additional day to assemble. Occasionally certain products are back-ordered, in which case we will contact you.
Question: Will you send me a receipt of my order?
• When you place an online order with us, a Sales Order containing your order information is automatically sent to the email address you supply. Once the order is shipped, another email will be sent with an invoice containing your order information and a tracking number to track your package. If your email is set to block "spam", it may block these messages as well since most spam blockers are set to block anything with a business name.
Question: How do I track my package?
• We ship packages using UPS shipping service, unless the customer requests we use their account with a different carrier. Your invoice will show the tracking number which you can enter at UPS.com to track your package.
Question: How often do you get new products in stock?
• We are constantly designing and expanding our basket line. We try to bring in new styles as often as possible!
Question: How can I place a custom order? What are the minimum quantities?
• Click the "Custom Orders" tab on the left above for details.
Question: What if I only want to order 1 piece, not a full case?
• Because we are a wholesaler, we only sell in full case quantities. For individual items, please see your local retailer.
Question: What is your return policy?
• Returns, in full case quantities and in original packaging, are accepted within 7 days of the customer receiving the item. The customer is responsible for all shipping costs associated with the sale and return, and will also be charged a 25% restocking fee on the value of the merchandise. A refund for the balance will be issued once the items are received by America Basket, assuming the merchandise is returned in full cases and without damage. For all returns, please contact America Basket prior to all returns.
If the merchandise was damaged by the shipping company, please contact America Basket immediately. No re-shipments or refunds will be processed until a claim has been issued by America Basket and the product has been picked up for return. If you choose to report the damages to the shipping company yourself, processing time may take up to 30 days. Please contact our Customer Service department for any further questions or inquiries regarding returns.
Question: How do I contact you for any product inquiries or customer service needs?
